Help centre
Frequently asked questions
Answers to common questions about ordering, delivery, and support.
Do I need an account to place an order?
Yes. Pusthakavani uses an account so you can securely view your orders, delivery updates, and saved addresses.
How do I know if delivery is available to my address?
Enter your six-digit PIN code on the book page or during checkout. We will show whether delivery is available, the charge, and the estimated window.
Can I cancel an order after payment?
No. Once payment is completed, customer cancellation is not available.
When can I request a return or refund?
Only if the wrong book was delivered or the book arrived damaged. Raise the request within 2 days of delivery and include an uninterrupted opening video as evidence.
Where can I find my order and tracking details?
Sign in and open My orders. Tracking details are displayed there when available.
How do I contact support?
Use the contact options on our Contact page. For a wrong or damaged book, include your order number and evidence.